Last Updated: 25th May 2018
This Privacy Statement (the "Privacy Statement") applies to all websites, web properties (eg widgets and applications) and mobile applications (collectively the "Site") owned and operated by Feld Entertainment, Inc. ("FEI" "we," "us"). Your privacy is important to us. This Privacy Statement sets out information which we are required to give to you by law and in this respect we would draw your attention particularly to paragraphs 1, 2, 3, 4, 5 and 6 below. This information includes the types of Personal Data (that is information relating to an identified or identifiable natural person (and for these purposes an identifiable natural person means one who can be identified , directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental , economic, cultural or social identity of that natural person) whether on its own or in combination with other information held by us) (“Personal Data”) that we gather while you are visiting the Site, as well as ways in which we process and disseminate such Personal Data.
This Privacy Statement does not extend to the privacy practices (or lack thereof) of third parties. We cannot and do not assume responsibility for the policies, practices and actions of such third parties. You are, of course, free to use much of the Site without providing any Personally Identifiable Information to us.
For the purposes of the Data Protection Act 1998 and the General Data Protection Regulation ("GDPR") the data controller is Feld Entertainment Inc
We reserve the right to change, modify, add, or remove provisions of this Privacy Statement. Any changes to this Privacy Statement will be posted here, and we encourage you to check back from time to time to ensure continuing familiarity with the most current version of our Privacy Statement. You can determine whether the Privacy Statement has been revised since your previous visit to the Site by referring to the "Last Updated" legend at the top of this page. Please read this Privacy Statement carefully. Your use of this Site constitutes your acceptance to be bound by this Privacy Statement without limitation, qualification or change. If at any time you do not accept all the terms and conditions contained herein, you must immediately discontinue use of this Site.
- What Personally Identifiable Information We Collect
Personally Identifiable Information - You may use many features of this Site without providing any Personal Data. However, in order to take advantage of particular opportunities made available through the Site (for example, to access additional services provided by this Site such as live family entertainment event updates, chat room forums and/or personalized content, contests or promotions) we may require that you furnish Personal Data to us such as: your name, postal address, telephone number, fax number email address, age, gender, credit card number or other payment account number and health-related information (for example, physically disabled seating requests). Please keep in mind that you may also be providing Personal Data when you submit comments through chat rooms, forums, message boards or news groups, although we do not collect or use Personal Data from these sources. We collect Personal Data from you through the Site only when you voluntarily provide it.
When you provide Personal Data, the information may be sent to, processed by staff and stored on servers located in Canada, the United States of America or elsewhere outside the European Economic Area. This will normally be necessary for the purposes of performing a contract between you and us or a contract between us and a third party entered into in your interests but where it is not we will obtain your consent.
- Contacting FEI Regarding this Site
If you have any questions concerning this Policy, you may send them by email to our Privacy Officer at [email protected]. Please note that email communications will not necessarily be secure; accordingly you should not include credit card information or other sensitive information in your email correspondence with us. You must send any official correspondence via postal mail to:
Feld Entertainment, Inc.
Pieter de Hoochstraat 18C
Please note where you have concern over this policy or our processing of your Personal Data, you are entitled to lodge a complaint with a data protection supervisory authority.
- Access to Your Personal Data
We appreciate your assistance in keeping your Personal Data up to date and accurate. You are entitled by law to access, verify, amend and/or correct your Personal Data collected by FEI and where we are relying on your consent to process your Personal Data you may withdraw that consent. You are also entitled by law to require us to delete any Personal Data of yours which we hold, to restrict the processing activities which are allowed to carry out in respect of your Personal Data and to transfer your Personal Data to a third party of your choice.
You are encouraged to contact our Privacy Officer at [email protected], or the above postal address to in respect of any of the matters set out in the paragraph above. If you have a concern regarding the collection, use or disclosure of your Personal Data by FEI, please contact our Privacy Officer. Your concern will be investigated and you will be notified as soon as possible of the outcome of the investigation and any action required as a result.
This Site also gives you the opportunity to modify or remove Personal Data that you have provided to us by way of this Site. You may do so by modifying your password-protected registered user information on the Site. To the extent that such information is stored in our databases, we will respond to your changes as soon as reasonably possible, although please understand that although this information, once deleted, is not available on the Site, that information may remain stored indefinitely in our backup and archival records. To the extent that such information is not stored in our databases, we cannot always ensure that these corrections or deletions will reach such other databases in a timely manner.
FEI retains Personal Data for as long as reasonably necessary to deliver the products or services for which the Personal Data was provided.
- How Information We Collect Is Used
a. Site: We may use Personal Data you give us to better tailor your website experience to your interests, and to show you content in which you may be interested and to display the content according to your preferences. We may also share your Personal Data within the FEI business family (including our business partners, sub-contractors and other third parties who provide services to us) in order to enhance your experience on other FEI websites. To the extent we do so, we make sure that your Personal Data receives the same level of protection throughout the FEI business family. Please note that such sharing may involve the collection use, storage, or disclosure of Personal Data outside the European Economic Area.
b. Communications: If you choose to opt-in, we may use your Personal Data to send you information about FEI and its services as well as promotional material on behalf of some of our affiliates, vendors or advertisers. If at any time you change your mind and prefer to no longer receive such marketing communications from us, please see the "Opt-In Policy" section below.
d. Fulfillment of Requests: FEI may use your Personal Data to fulfill the purpose for which such Personal Data was provided (e.g., to confirm your registration or fulfill your purchase).
e. Facilitation of Transactions: Please note that, at times, forms on the Site may be pre-populated with your Personal Data in order to facilitate a transaction between you and FEI.
f. Internal Business Purposes: We may also use your Personal Data for our internal business purposes, such as to target advertising, for data analysis, for audits and for other internal purposes.
g. Shopping/Commercial Services: This Site may offer merchandise and/or ticket purchase services, which may be offered by us or by one of our e-commerce vendors. To the extent the merchandise and/or ticket purchase services are offered by one of our e-commerce vendors, such e-commerce vendors will be collecting and using the Personal Data you provide. For more information regarding your transactions with our e-commerce vendors, please refer to Section 7(b) below.
To the extent FEI is the entity offering the purchase services, when you make a purchase through the Site, we may collect your credit card number or other payment account number (for example, your PayPal account number), billing address and other information related to such purchase (collectively, "Payment Information") from you. We will use the Payment Information that you provide to bill you for your purchase and to fulfill your purchase. By providing your Payment Information, you are authorizing us to give that information to third parties as necessary to confirm and fulfill your order (for example, to process your credit card or payment account number and to send you products you have ordered).
h. Sharing With Friends: The Site may allow you to share certain items posted on Site or links to Site features on social media or forward them by email or Instant Messenger to other parties who you believe may be interested. If you wish to use this feature, you may provide us with such other party's social media contact details, email address or Instant Messenger screen name so that we can facilitate your sending of such message to such other party. To do so, any Personal Data you provide in connection with sending such other party the message, such as your name and your email address or Instant Messenger screen name, will, of course, be disclosed to such other party. While, due to technical restrictions, the recipient's email address or Instant Messenger screen names may be retained in our log files, we do not knowingly share it with third parties and we do not use this Personal Data for any purpose except to send this message (unless the recipient has already consented to such use of his/her Personal Data).
i. Online Surveys/Sweepstakes and Contests: From time to time, we conduct online surveys and offer online sweepstakes or contests on the Site (each, a "Promotion"), and we may collect Personal Data in connection with the same. The Promotion may be conducted by us or a third party service provider with whom we contract. We may use your Personal Data to contact you regarding your Promotion entry, or to contact you if you win a Promotion (if applicable). You should carefully review the rules, if any, of each Promotion in which you participate through the Site, as they may contain additional important information about FEI's use of your Personal Data. To the extent such rules conflict with this Privacy Statement, such rules will govern that particular Promotion.
- The Legal Basis Upon Which We Process Your Personal Data
In the majority of cases where we collect Personal Data this will be where (i) the processing is necessary for the performance of a contract between you and us or to allow us to take steps prior to entering into such a contract, (ii) the processing is necessary to comply with a legal obligation which we are subject to, (iii) the processing is necessary to protect your vital interests or those of another individual or (iv) the processing is necessary for the purposes of a legitimate interest pursued by us or a third party, however, where we are relying on this last ground we will notify you separately of the legitimate interest in question.
Where none of the above grounds for lawful processing apply, we will seek you your explicit consent to the processing of your Personal Data. Where we collect any health-related information, we will let you know for what purposes we need to process that information and will seek your explicit consent.
How Personally Identifiable Information We Collect Is Disclosed
a. Affiliate Communications: If you choose to opt-in, we may share your Personal Data with our affiliates, including FEI owned, operated or managed venues where FEI produced events occur and promoters or sponsors of FEI events, so that our affiliates may send you announcements and notifications of events, products or services that might be of interest to you. For further information, please see the "Opt-In Policy" section below.
b. Third Party Communications: If you choose to opt-in, we may also share your Personal Data with third parties to allow such third parties to send promotional communications to you. For further information, please see the "Opt-In Policy" section below.
c. FEI Service Providers: We work with third parties who provide services including but not limited to data analysis, order fulfillment, credit card processing and other services of an administrative nature. If you use our services, we reserve the right to share your Personal Data with such third parties for the purpose of enabling these third parties to provide such services. We take reasonable steps to ensure these third parties treat Personal Data in a manner comparable to how we do so.
In the event that you encounter any Site user who you believe is improperly collecting or using information about you or other users, please visit our Help Page to send us an email about such collection or use.
e. Online Surveys/Sweepstakes and Contests: We reserve the right to share Personal Data collected in connection with Promotions with the third-party sponsors of any such Promotions (irrespective of whether such Promotions are hosted by us), or otherwise in accordance with the rules applicable to such Promotion. You should carefully review the rules, if any, of each Promotion in which you participate through the Site, as they may contain additional important information about a sponsor's or other third parties' use of your Personal Data. To the extent such rules conflict with this Privacy Statement, such rules will govern that particular Promotion.
g. Assignment: We reserve the right to transfer any and all information that we collect from users of the Site to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of FEI's business, assets or stock (including without limitation in connection with any bankruptcy or similar proceedings).
- Collection of Information By Third Parties
a. Co-Branded Pages - We may enter into relationships with "powered by" third-party vendors, advertisers, sponsors, and co-branded sites (referred to here as "co-branded pages"). These might include, for example, pages that share our name and that of another entity. You should look for a specific privacy statement on any such co-branded page. Any Personal Data that you provide when signing up at any co-branded page may be collected by, or shared with, such third party. We have no control over, and are not responsible for, the third party's use of your Personal Data. You should check the websites for each such third party for information regarding their privacy policies.
b. Transactions With E-Commerce Vendors and Advertisers - When you provide Personal Data to one of our Site's e-commerce vendors or advertisers, this transaction will occur in connection with the site of the e-commerce vendor or advertiser, not on the Site, and, as such, the Personal Data you provide is collected pursuant to and controlled by the privacy statement of such e-commerce vendor or advertiser. FEI is not responsible for such parties' privacy policies and we encourage you to familiarize yourself with the applicable privacy statement of the e-commerce site with which you transact business or to contact the operator of such site for more information.
Please be aware that at times, at the request of or on behalf of our e-commerce vendors or advertisers, FEI may "pre-populate" forms with your Personal Data for your review, and, if you so choose, for submission to such e-commerce vendors or advertisers. Accordingly, we encourage you to review each pre-populated form carefully before agreeing to submit your Personal Data to determine who is seeking to collect your information, and to familiarize yourself with the applicable privacy statement governing use of any Personal Data collected about you.
c. Job Postings - If you choose to respond to a job posting on the Site, you may be directed to a third-party site (for example, a third-party site specializing in job postings, such as Monster.co.uk). Any Personal Data you provide will be collected by such third party. We have no control over, and are not responsible or liable for, such third party's use of your Personal Data. Please consult such third party's privacy statement for information regarding their privacy practices. The third party collecting your Personal Data will share such Personal Data with FEI so that FEI can review your information and, if applicable, respond to your query or job application. Please note that FEI has no obligation to respond to all queries or job applications submitted. Any Personal Data that FEI receives from such third party will be treated in accordance with this Privacy Statement.
d. Third Party Advertising - The ads appearing on this Site are delivered to you by third-party advertisers. Non- Personal Data about your visits to this Site, such as number of times you have viewed an ad, is used to serve ads to you. In the course of serving advertisements to this Site, our third-party advertisers may place or recognize a unique cookie on your browser.
e. Third Party Links - The Site may contain links to third-party Internet websites, which are not owned or operated by FEI. We provide such links only as a convenience, and the inclusion of a link on the Site does not imply endorsement of the linked site by FEI. If you provide any Personal Data through any such third-party website, your transaction will occur on such third party's website (not the Site) and the Personal Data you provide will be collected by, and controlled by the privacy statement of, that third party. We are not responsible for the privacy practices or the content of such third-party websites, including such websites' use of any Personal Data that you provide to them. We strongly encourage you to become familiar with the privacy practices of those sites.
PLEASE NOTE THAT THIS POLICY DOES NOT ADDRESS THE PRIVACY OR INFORMATION PRACTICES OF ANY THIRD PARTIES.
- Opt-In Policy
a. FEI Communications - When you supply FEI with Personal Data, from time-to-time, in FEI's discretion, you may be asked to indicate whether you are interested in receiving information from us about special offers in connection with the Site, FEI, our affiliates, vendors or advertisers. If you do choose to opt-in to receive such communications, we may, from time to time, send you marketing communications. If at any time you change your mind and no longer wish to receive marketing communications from us, you may opt-out of such marketing communications by either:
"Using the link provided in our newsletters or commercial email messages to opt-out of receiving further marketing communications from us?; or
If you decide to contact us to change your contact preference to "Do Not Contact Me", FEI will implement this change in a reasonable time frame. Please be aware that your requested change will not be effective until FEI implements such change, and such requests will be implemented only in connection with your Site profile, and will not impact any preferences you may have made to any other site controlled, owned or operated by FEI or its affiliates.
b. Affiliate and Third Party Communications - From time-to-time in FEI's discretion, you may be provided with the opportunity to opt-in to receive offers directly from FEI, our affiliates and/or from third parties. If you do choose to accept any such offer(s), any Personal Data provided to FEI for such purposes may be shared with our affiliates and such third-parties, to allow our affiliates and/or such third parties to provide you with such offers. If you change your mind and would prefer that we no longer share your Personal Data with our affiliates and/or with third parties for their marketing purposes, you may opt-out of such future sharing at any time by contacting us at [email protected], provided however, you may not be able to opt out of certain third party offers that are displayed on our Site.
c. Allowing FEI to share Personal Data with affiliates for their marketing purposes and/or Allowing FEI to share Personal Data with third-party companies for their marketing purposes - Please note that if you opt-out as described above, (i) we will not be able to remove your Personal Data from the databases of affiliates or third parties with which we have already shared your Personal Data (i.e., to which we have already provided your Personal Data as of the date that we implement your opt-out request), therefore you must contact such affiliates or third parties directly in order to opt-out of further marketing communications made directly from them or utilize the opt-out mechanisms set forth in their respective privacy policies or marketing messages; and (ii) you may still be presented new offers from FEI and/or its affiliates or third parties while you are within the Site, including offers from those third parties which you have opted-out of receiving direct offers; but in connection with each new offer within the Site you will have the right not to accept such offers. In the event you receive an offer from a third party through our Site, but choose not to accept it, your Personal Data will not be shared.
- Use of This Site by Children
- Security of Your Personal Data
Personal Data collected by FEI will be transferred to and stored on servers located in Canada, the United States of America and elsewhere outside the European Economic Area ("EEA") and it will also be processed by staff operating outside the EEA who work for us or for one of our suppliers. By submitting your Personal Data, you agree to this transfer, storing or processing. FEI employs reasonable security measures consistent with standard industry practice, for Personal Data collected through this Site, including physical, electronic and operational measures to maintain security and prevent unauthorized access and to ensure your Personal Data is treated securely and in accordance with this Privacy Statement. While FEI takes all appropriate steps to safeguard Personal Data under our control, unfortunately, no data transmission over the Internet or method of storing data can be guaranteed to be 100% secure. As such, we cannot guarantee that Personal Data supplied by users will not be accessed on our servers, or intercepted while being transmitted to us over the Internet. We assume no liability for any damages you may suffer as a result of interception, alteration or misuse of information during such transfers. If you have reason to believe that there has been any breach of the security of the Site, please contact us at [email protected]. Please remember that security of the username and password you create when you register with the Site is your responsibility; we recommend that you do not share them with anyone. If you share your username and password, you are providing access to your Personal Data. You will be responsible for all uses of your registration, whether or not authorized by you. You agree to immediately notify FEI of any unauthorized use of your username or password.
- Offline vs. Online practices
Please note that this Privacy Statement applies solely to our online information gathering and dissemination practices in connection with the Site, and does not apply to any of our practices conducted offline.
We and our service providers may use a standard technology called a "cookie" to collect information about how you use the Site. Cookies reside on your computer and help the Site recognize your computer's browser as a previous visitor and this helps us to provide you with a good experience when you browse our Site and also allows us to improve our Site.